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The Town MD Terms and Conditions

Our terms and conditions describe the rules that apply when you use our website, online appointment tools, patient communications, and related clinic services available in New Jersey.

Section 1

Acceptance of Terms and Conditions

By accessing, browsing, or using our website, appointment request forms, or digital portals, you agree to follow these terms and conditions and our Privacy Policy. If you do not agree with these terms, please refrain from using our website or online booking tools. Your continued use of our website or related healthcare services indicates your acceptance of this patient agreement.

Section 2

Medical Disclaimer

Emergency Notice: This website should not be used for medical emergencies. For a life-threatening emergency, chest pain, severe shortness of breath, sudden loss of mobility, or severe injury, call 911 immediately or go directly to the nearest hospital emergency room.

Our medical disclaimer explains that website content, including articles, condition overviews, procedure descriptions, treatment comparisons, recovery timelines, and FAQs, is provided solely for general informational and educational purposes. This information should not be considered individualized medical advice or used as a substitute for an in-person clinical evaluation.

Using our website, submitting an appointment inquiry, or receiving general health information online does not create a formal physician-patient or therapist-patient relationship. A formal healthcare relationship begins after in-person registration, clinical evaluation, and examination by a licensed provider at one of our New Jersey clinic locations.

Section 3

Appointment & Cancellation Policy

Our appointment cancellation policy explains the scheduling guidelines we ask patients to follow when booking, rescheduling, canceling, or attending a scheduled appointment.

  • Advance Notice: For any changes or cancellations to an appointment, please let the person know at least 24 hours in advance.
  • Arrival Time: New patients are encouraged to arrive 15 minutes early so they can complete registration and required intake documentation before their scheduled visit.
  • No-Show Policy: Repeated missed appointments without advance notice may result in an administrative fee or restrictions on future advance booking privileges.
Section 4

Billing & Insurance

Our billing and insurance terms state that we participate with Medicare, most major commercial PPO and HMO plans, Workers’ Compensation, and No-Fault/PIP programs available in New Jersey.

  • Insurance Verification: Our administrative team verifies benefits and submits prior authorizations, while you remain responsible for understanding your plan’s applicable deductibles, copays, and coinsurance requirements.
  • Copayments & Deductibles: Required copayments and deductible balances are due when clinical services are provided, according to the financial terms on this page.
  • Self-Pay & Non-Covered Services: We provide self-pay pricing schedules in advance for elective or non-covered services, consistent with the billing terms currently on our website.

Our online and credit card transactions follow PCI-DSS standards and use SSL and AES-256 encryption when processing payments, as described in our payment and privacy terms.

Section 5

Text Messaging Terms

Under our SMS text messaging terms, when you opt in through online booking forms, in-clinic registration, or direct SMS keywords, you agree to receive automated notifications and communications from us.

  • Appointment confirmations, reminders, and check-in instructions.
  • Clinical updates, therapy care plans, or prescription status.
  • Important clinic notifications, including inclement weather closures or holiday hours.

Standard messaging and data fees may apply to these communications. Message frequency varies depending on your scheduled appointments, clinic communications, and submitted inquiries.

To stop receiving messages, reply “STOP” or “QUIT.” For support, text “HELP” or contact our clinic directly at 201-977-6135 for additional assistance.

We never share, sell, or provide mobile phone numbers or text-message opt-in information to third parties for marketing or promotional purposes.

Section 6

Intellectual Property

All website materials, including trademarks, logos, graphics, medical illustrations, written copy, layouts, and software code, are our intellectual property or belong to our respective content licensors. These materials remain protected under applicable ownership, copyright, and usage rights.

We provide you with a limited, revocable permission to view and print individual website pages for personal, non-commercial healthcare reference. You may not reproduce, republish, scrape, distribute, or otherwise reuse our website content without receiving our explicit written consent.

Section 7

Acceptable Use

Our acceptable use rules prohibit the following conduct when accessing or using our website and communication tools:

  • Submitting false, fraudulent, misleading, or impersonated personal or insurance information.
  • Attempting to compromise the security, integrity, or availability of our servers or appointment booking systems.
  • Introducing malicious software, viruses, or automated scraping bots into our website or related systems.
  • Violating applicable federal, state, or municipal healthcare regulations.
Section 8

Limitation of Liability

Our limitation of liability states that we, including our physicians, physical therapists, officers, and affiliates, won’t be held responsible for damages that aren’t directly caused by our actions that may result from your use of, or inability to use, our website, appointment tools, third-party mapping services, or other digital resources.

We continually work to keep the information published online accurate, timely, and current. However, we provide no express warranties that our servers, website access, or related online functions will remain error-free, continuously available, or uninterrupted at all times.

Section 9

Governing Law & Contact

According to our governing law clause, these terms and conditions will be interpreted and controlled by the laws of New Jersey, excluding any conflict-of-law provisions that may be relevant.

Primary Facility: 119 E Passaic Street, Maywood, NJ 07607

Bergenfield Clinic: 253 S Washington Ave, STE 1A, Bergenfield, NJ 07621

Main Telephone: 201-977-6135 / (201) 880-7787

Email Inquiry: hrptrehab@gmail.com